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Cancellation policy

Moatwood Subscribe & Save – the key terms

Please read these before you subscribe. They're short, and they're the terms you'll be agreeing to.

  • What you get: one 70cl bottle of Moatwood English Gin, delivered every month.
  • What you pay: £29.75 a month (15% off our usual £35 price), with free UK delivery. That's your total monthly cost.
  • When you pay: your first payment is taken when you subscribe. After that, we take £29.75 automatically on the same date each month, using the card you paid with, until you cancel.
  • Minimum commitment: none. The least you can pay is your first month (£29.75). There is no minimum term.
  • Cancelling: you can cancel at any time, online, from your Moatwood account (Account → Subscriptions → Cancel subscription). You don't need to call or email us. Cancel before your next payment date and you won't be charged again. We'll email you confirmation straight away.
  • Reminders: we'll email you at least 5 days before every monthly payment, with the date, the amount and a link to skip, pause or cancel.
  • Your right to cancel (cooling-off): you can cancel within 14 days of receiving your first bottle and get a full refund, including standard delivery, once the bottle is returned unopened. See below.

Who you're buying from

Gyffordes Distillers Ltd, trading as Moatwood. Coblands Farm Buildings, Coblands Farm, Depden, Bury St Edmunds, Suffolk, IP29 4BT. Company number 11585918. VAT number 312 5222 53. Email hello@moatwood.com.

Age

You must be 18 or over to subscribe. Our courier may ask for ID on delivery and won't leave the parcel with anyone who appears to be under 18.

How your subscription works

Each month, once your payment is taken, we dispatch your bottle within 1–2 working days (we don't dispatch at weekends). Standard delivery takes 2–4 working days. Subscription deliveries are free to UK addresses.

The 15% saving and free delivery apply only to subscription orders. Other discount codes can't be used with a subscription.

Skipping, pausing and changing your details

From your Moatwood account you can skip a month, pause, update your delivery address or change your payment card at any time before your next payment date.

Cancelling

You can end your subscription at any time from your account. Cancelling stops all future payments. If you cancel after a payment has been taken, that month's bottle will still be sent unless you're within a cooling-off period (see below). We will email you a written confirmation of your cancellation immediately.

If you'd rather, you can also email hello@moatwood.com and we'll cancel for you.

Cooling-off period and returns

You have 14 days from receiving your first bottle to cancel and get a full refund of what you paid, including standard delivery. Tell us by cancelling in your account or emailing hello@moatwood.com, then return the bottle unopened. We'll refund you within 14 days of receiving it back. Our usual refund policy also applies to every subscription delivery.

Price changes

If our price changes (for example, because UK alcohol duty goes up), we'll email you at least 30 days before the new price applies, telling you the old and new amounts. You can cancel at any time before then and won't pay the new price.

Failed payments

If a payment doesn't go through, we'll email you and try again over the following days. We won't send your bottle until payment is taken. If we still can't take payment, we'll cancel the subscription and let you know.

Changes to these terms

If we need to change these terms, we'll email you at least 30 days beforehand. You can cancel at any time.

Contact

Any questions about your subscription: hello@moatwood.com.

Please enjoy Moatwood responsibly. drinkaware.co.uk